Terms of Service

These terms govern your use of Marin Star Limousine's chauffeur and limousine services. By booking a trip with us, you agree to these terms.

Service description

Marin Star Limousine provides licensed chauffeur and limousine services under the California Public Utilities Commission (PUC) Transportation Charter Party (TCP) permit. Service area: San Francisco Bay Area, Napa County, Sonoma County, and adjacent regions. We operate a fleet of sedans, SUVs, vans, stretch limousines, and a 38-passenger coach with our licensed chauffeurs.

Booking and quotes

Booking is made by submitting a quote request through this website, by email to info@marinstarlimo.com, or by phone to 415-406-9911. Quotes are issued in writing within thirty minutes during operating hours. A booking is confirmed when we send a confirmation with the chauffeur assignment and trip details.

Final pricing is determined at the time of the quote. The quoted price includes vehicle, chauffeur, fuel, tolls, parking, and bottled water. A 20 percent driver gratuity is added as a separate, adjustable line. The customer may adjust the gratuity at any time before or after the trip.

Cancellation policy

For trips under $500: full refund up to 24 hours before pickup, 50 percent refund within 24 hours, no refund within 4 hours of pickup.

For trips $500-$2,500: deposits refundable up to 7 days before; full balance refundable up to 24 hours before; 50 percent refund within 24 hours; no refund within 4 hours.

For weddings, multi-day bookings, and trips above $2,500: separate terms detailed in the booking contract. Typically: full deposit refundable up to 30 days before; partial refund 8-30 days before; no refund within 7 days.

Cancellation requests must be made by email or phone with confirmation. No-shows (customer not at pickup point at scheduled time and not reachable for 60 minutes after) are billed in full.

Payment terms

We accept Visa, Mastercard, American Express, and Discover. Corporate accounts may be approved for ACH bank transfer with net-30 terms after a credit review. The card on file is charged the morning of the trip for individual bookings.

Deposits: not required for trips under $1,000. 25 percent deposit on bookings $1,000 to $2,500. 50 percent deposit on bookings above $2,500. Wedding deposits are held against the wedding-day booking and are subject to the wedding-specific cancellation terms.

Wait time and extensions

For airport transfers, the first 60 minutes of wait time after wheels-down are included. For other point-to-point trips, the first 15 minutes after scheduled pickup are included. Beyond those windows, wait time is billed in 30-minute increments at the standard hourly rate ($40 sedan, $50 SUV, $75 limousine per 30 minutes).

If your trip extends beyond the booked hours, we continue service at the standard hourly rate. The chauffeur will notify you that the extension is starting.

Customer responsibilities

The booking customer is responsible for:

• Providing accurate pickup and drop-off addresses.
• Being at the pickup location at the scheduled time (within the included wait window).
• Behavior of all passengers in the vehicle.
• Damage to the vehicle interior caused by passengers (spills, broken glassware, etc.). Vehicles are inspected after each trip; damage claims are itemized.

Smoking is prohibited in all vehicles. Vaping is prohibited in all vehicles. Open container is permitted in stretch limousines for passengers age 21+ when the partition is closed; California law applies.

Our responsibilities

Marin Star Limousine is responsible for:

• Providing a licensed chauffeur and operational vehicle.
• On-time arrival at the scheduled pickup location, accounting for reasonable traffic conditions.
• Maintaining commercial auto liability insurance at California state-required levels.
• Operating under valid CA PUC TCP permit and complying with all applicable regulations.

Limitations of liability

Marin Star Limousine is not liable for:

• Missed flights, missed connections, or missed events when the cause is force majeure (severe weather, natural disasters, traffic incidents outside our control, government-mandated closures).
• Personal items left in the vehicle. We will return lost items when found, but we are not responsible for items not in our possession.
• Consequential damages exceeding the value of the booked trip.

For trips affected by force majeure that prevent service delivery, customers receive a full refund or credit toward a future booking.

Disputes

Disputes will first be addressed by direct communication with Marin Star Limousine. If unresolved, disputes are subject to binding arbitration under California law, with venue in Marin County. The substantive law of California applies.

Changes to these terms

We may update these terms periodically. Material changes will be notified to existing clients by email. The current version is always at marinstarlimo.com/terms.

Contact

Marin Star Limousine, Mill Valley, California. info@marinstarlimo.com or 415-406-9911.