Privacy Policy

Who we are

Marin Star Limousine is a chauffeur and limousine service based in Mill Valley, California, operating across the San Francisco Bay Area. Contact: info@marinstarlimo.com or 415-406-9911.

What information we collect

To provide chauffeur service, we collect:

• Contact information: name, email address, phone number.
• Trip details: pickup address, drop-off address, date, time, passenger count, vehicle preference, flight number when applicable.
• Payment information: credit card or bank details, processed via our payment processor (we do not store full card numbers on our servers).
• Communication records: emails, text messages, and call logs related to your bookings.

How we use it

We use your information to:

• Provide the chauffeur service you have booked.
• Communicate about your bookings, including confirmations, schedule changes, and post-trip follow-ups.
• Process payments and issue receipts.
• Comply with legal requirements (tax records, regulatory compliance under the California PUC TCP permit).
• Send a single review-request email after a confirmed trip. You can opt out by replying.

We do not sell, rent, or trade your personal information to third parties.

Who we share it with

We share information only with:

• Payment processors (to charge for trips).
• Email and SMS providers (to send booking confirmations and reminders).
• Tax authorities and regulators when required by law.
• No advertising networks, no data brokers.

Cookies and tracking

The site uses minimal cookies. We do not use Google Analytics or Facebook Pixel. We may add privacy-friendly analytics (such as Plausible) in the future; if we do, we will update this policy.

Data retention

We keep trip records for seven years (the standard tax-record retention period in California). After that period, we delete or anonymize the data. You can request earlier deletion of your records (subject to legal hold requirements) by emailing info@marinstarlimo.com.

Your rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information we collect about you.
• Request a copy of your personal information.
• Request deletion of your personal information.
• Opt out of sale of personal information (we do not sell personal information).

To exercise any of these rights, email info@marinstarlimo.com. We respond to verified requests within 45 days.

Security

We use industry-standard security for the website (HTTPS) and for payment processing. Trip records are stored in a secure database with restricted access. We do not store full credit card numbers on our servers.

Changes to this policy

If we change this privacy policy in any material way, we will update the "Last updated" date at the top and notify existing clients by email.

Contact

Questions about this privacy policy or about how we handle your information: info@marinstarlimo.com or 415-406-9911.