Frequently Asked Questions

Three ways. Submit the quote-request form on any page of the site, email info@marinstarlimo.com, or call 415-406-9911. The form and email get a response within thirty minutes during operating hours. The phone is fastest, usually answered by one of our chauffeurs or the dispatcher.

For SFO transfers, 24 hours is comfortable. For wine country day tours, two weeks during peak season (June through October) and a few days outside of that. For weddings and large events, four to six weeks. Last-minute requests we will fit when we can, but our calendar fills out 5 to 14 days ahead in busy periods.

Flat-rate sedan trips from Marin to SFO start at $145. Hourly chauffeur service starts at $95 per hour for the sedan, $125 per hour for the SUV, $185 per hour for the Sprinter, $175 to $295 per hour for the stretch limousines, and $295 to $365 per hour for the 38-passenger coach. Wine country day tours run $895 to $1,895 for a 9-hour day depending on vehicle.

Vehicle, chauffeur, fuel, tolls, parking, bottled water, and real-time flight tracking on airport trips. The first 60 minutes of waiting time after flight wheels-down or scheduled pickup are included. A 20 percent driver gratuity is added as a separate, adjustable line on the quote.

No. The price you are quoted is the price you pay. We do not charge surge pricing, fuel surcharges, or after-hours surcharges. The only number that can change after the quote is the wait time if you are very delayed, and we tell you the per-hour wait rate up front.

Visa, Mastercard, American Express, and Discover. ACH bank transfer for corporate accounts. We charge the card on file the morning of the trip. For trips $1,000-$2,500, we require a 25 percent deposit at booking. For trips above $2,500, a 50 percent deposit.

For trips under $500: full refund up to 24 hours before pickup, 50 percent refund within 24 hours, no refund within 4 hours. Trips $500-$2,500: deposit refundable up to 7 days before, balance refundable up to 24 hours before. Weddings and multi-day bookings have separate terms detailed in the contract.

A 20 percent driver gratuity is automatically added to the quote and shown as a separate, adjustable line. You can change the percentage up or down at any time before or after the trip. We do not pressure on tips; the chauffeur is paid the same regardless.

Ten vehicles ready to roll, across nine distinct models: Lincoln Continental sedan, Cadillac Escalade ESV, Lincoln Navigator L, Lincoln Nautilus, Mercedes-Benz Sprinter, Lincoln MKT stretch limousine, Chrysler 300 stretch limousine (white), Hummer H2 stretch limousine, and a Freightliner 38-passenger party coach.

Yes. Tell us at the time of your first booking that you want the same chauffeur on subsequent trips and we will pair you with one of our regulars. He becomes your driver.

Yes. All chauffeurs hold California-issued commercial driving credentials with passenger endorsements. The company is licensed under the California Public Utilities Commission TCP (Transportation Charter Party) permit. The fleet carries commercial auto liability insurance at the state-required levels. Every driver's DMV record is reviewed every six months.

All four stretch limousines include a wet bar with bottled water, ice, and glassware. We do not stock alcohol in the vehicle but we do not restrict you from bringing your own. Open container is legal for passengers in California limousines provided the driver compartment is partitioned, which ours are.

No. Every vehicle in the fleet comes with a Marin Star chauffeur. California PUC TCP regulations require licensed chauffeur operation for charter vehicles, and we run that license.

Yes. We can provide infant, toddler, or booster seats with 24 hours notice at no additional cost. Specify the child's age and weight when you submit the quote request.

We track your flight in real time and adjust pickup automatically. For international arrivals at SFO Terminal A, we stage 25 minutes after wheels-down. For domestic arrivals, we are curbside 5 to 10 minutes after wheels-down. For departures, we recommend arriving at curbside 2 hours before domestic flights and 2.5 hours before international.

No. We monitor your flight and adjust pickup automatically. The first 60 minutes of waiting are included after wheels-down. Beyond that, hourly waiting rates apply.

Domestic arrivals: Level 2 curbside at your terminal (T1, T2, or T3). International arrivals at Terminal A: international arrivals curbside on Level 2 or the dedicated SFO meet-and-greet zone. Your chauffeur will text you the exact location 15 minutes before your scheduled pickup.

Yes. All three Bay Area airports. OAK is closer for East Bay clients; SJC is closer for South Bay and Peninsula. Pricing is comparable to SFO transfers, adjusted for distance.

Three is the sweet spot for a 9-hour day. Four if you start early and lunch quickly. Beyond four you are rushing and not enjoying. Most wineries appreciate 75-minute tasting windows.

No. You book the tasting reservations directly with the wineries; we drive. Most Napa wineries require reservations now. If you want help choosing wineries, we suggest a routing based on what you like.

Yes. Marin County, Napa Valley, Sonoma County, the East Bay (Oakland, Berkeley, Walnut Creek), the Peninsula, and the South Bay. We also run trips to Carmel, Half Moon Bay, Sacramento, and Lake Tahoe on request.

For hourly bookings, the minimum is two hours of chauffeur time. For Napa hourly trips the minimum is four hours due to the round-trip drive from our Marin base. Flat-rate point-to-point trips do not have an hourly minimum.

Trip operations are 24 hours, seven days a week. We dispatch chauffeurs for 3:00 AM SFO departures and after-midnight Pier 27 cruise arrivals. The phone line is staffed 6:00 AM to 11:00 PM Pacific.

Mill Valley, in Marin County. The phone line and dispatch operations run from there. The fleet is parked in Marin and starts each trip from there.

No. We are Marin Star Limousine. There are other limousine companies operating in Marin County under similar names. We are at 415-406-9911 and marinstarlimo.com.